This policy describes what happens to any personal data provided by you or collected from or about you. It applies to all data processing activities of La Miniera Pool Villas Pattaya, and by using this website, you expressly agree and accept the terms of this Privacy Policy.
What is a cookie?
A cookie is a small text file that is sent to, and stored on, your computer, smartphone, tablet or other device when you visit a website.
Cookies are useful because they allow a website to recognize whether a user has visited it before and, if so, to optimize the user’s experience.
Personal Data
Personal Data refers to all personally identifiable information collected and recorded about an individual. We may collect the following Personal Data:
Personal information: name, gender, nationality, date of birth, and names of your family members, their date of birth, nationality, etc.
Contact information: first and last name, address, telephone number, e-mail, address, etc.
Payment information: credit card details, billing address, and other payment and billing information.
Loyalty and referral program: details and partner program affiliation, marketing and analytical data.
Accommodation information: dates of arrival and departure, the location of the room, smoking/ non-smoking room, type of room and bed requests, etc.
Feedback: records of your contact with us such as via the phone number, or if you get in touch with us online using our online services, details such as your mobile phone location data, IP address and MAC address, including history of any communications with us, and analysis of your interaction with us, which helps us to customize offers to you and provide information that we think are of interest or relevance to you.
Technical information: IP address, geographic data, browser and computer system, application version, language settings and pages that have been shown to you, etc.
We do not request any sensitive information such as religious or philosophical beliefs, political opinions, information on health, racial origin or ethnicity, sexual orientation or union membership.
We also limit the information collected in relation to children under 18 years to their name, nationality, and date of birth, which can only be supplied to us by an adult. We kindly request that parent ensure that children do not send us any Personal Data without parental consent, and if such information was sent, please get in touch with us and we will delete such information.
Collection of Personal Data
Personal Data may be requested or generated in different circumstances, including (but not limited to) the following:
Marketing and communication activities: newsletters subscription, loyalty program registration, and participation in promotional offers, surveys, competitions, social media and SMS marketing campaigns.
Reservations and purchasing activities: room or table reservations, check-in, and check-out, payment, submission of complaints or requests.
Provided by third parties: information collected through marketing partners, tour operators, online reservation systems, and other third parties, which may include information provided by your travel agent, airline, credit card, and other service providers.
Purpose of Personal Data Collection
We use your Personal Data for the following purposes:
Performing our customer service obligations: management of reservations and your stay in our properties, catering to your requests, monitoring your use of services (telephone, bar etc.).
Improvement of our services: assessment of our services in hotels, restaurants, and other outlets, improvement of the operation of our business, and development of new products and services.
Personalization of our services and communications: personalize content and tailor our digital customer experience and offerings, and understand customers’ requirements to develop targeted marketing programs, newsletters, and promotions.
Compliance purposes: fulfill our statutory and fiscal compliance obligations.
If you do not provide certain information to us, we will be unable to provide you with our products or services. In cases where you provide some personal information is optional, we’ll make this clear.
Retention Period
La Miniera Pool Villas Pattaya will only store your personal data for as long as is necessary for the legitimate purpose for which it was supplied and it will be destroyed or deleted when it is no longer necessary for La Miniera Pool Villas Pattaya to hold it.
Other retention periods in line with legal and regulatory guidance and requirements.
Personal Data Processing
We rely on the following legal bases to process your personal data:
Contractual necessity: all stages and activities relevant to managing services rendered to you, including inquiry, application, administration and management of accounts, reservations, requests, and complaints.
Our legitimate interests: performance of contracts and support of our business units, affiliates, subsidiaries, member hotel owners, partners, suppliers etc.
Compliance with legal obligations: compliance with applicable laws, prevention of fraud or money laundering, or defense against legal claims, including those in the area of labor law, social security, and data protection, tax, and other, as the case may be.
Consent, as permitted by applicable law.
Disclosure of Personal Data
We may share Personal Data with the following third parties for the purposes listed above:
La Miniera Pool Villas Pattaya (including its affiliated companies) employees: to offer you the best service, we can share your personal data and give access to appropriate person within La Miniera Pool Villas Pattaya entities for certain specific categories of personal data, including but not limited to hotel staff, reservation staff, IT departments, commercial partners and marketing services, etc.
Business partners and external service providers: including IT services, marketing services, call centers, banks and credit card issuers, legal services, consultants, and social networking sites.
Local authorities: should it be required by local legislation or as part of internal La Miniera Pool Villas Pattaya investigations, in accordance with legal requirements.
La Miniera Pool Villas Pattaya also reserves the right to transmit any personal data in the event of sale or transmission of part or all of the company or respective assets. In any case of transmission of personal data to third parties, we will comply with our legal obligations under the applicable laws.
Security of Personal Data
La Miniera Pool Villas Pattaya has implemented the necessary technical and organizational measures, in compliance with legal requirements, with the aim of protecting the Personal Data, ensuring confidentiality in accordance with the principles laid in this policy.
Whenever information is requested on credit cards, this communication is made via secure SSL (Secure Sockets Layer) lines, when you are using a browser which allows SSL, such as Microsoft Internet Explorer or Google Chrome. Information will be encrypted using the mentioned technology.
Personal Data Rights
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. To exercise any of the following rights please submit a request to the address indicated below:
Right of access: You have the right to obtain from us confirmation as to whether or not Personal Data concerning you is processed, and, to request access to the Personal Data. Please note that this is not an absolute right, and the interests of other individuals may restrict your right of access.
Right to rectification: You have the right to obtain from us the rectification of inaccurate Personal Data about you and where applicable, you have the right to complete such information, including by means of providing a supplementary statement.
Right to erasure (“right to be forgotten”): Under certain circumstances, you have the right to obtain from us the erasure of Personal Data concerning you, and we may be obligated to erase that Personal Data.
Right to the restriction of processing: Under certain circumstances, you have the right to obtain from us restriction of processing your Personal Data. In that case, your data will be marked and may only be processed by us for certain limited purposes.
Right to data portability: Under certain circumstances, you have the right to receive the Personal Data about you, which you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that data to another entity without hindrance from us.
Right to object: Under certain circumstances, and at any time, you have the right to object, on grounds relating to your particular situation, to the processing of your Personal Data by us, and we can be required to no longer process your Personal Data.
Where permitted by applicable law, you also have the right to lodge a complaint with a competent data protection supervisory authority.
You may access, correct, add to, update or delete their personal data by contacting us via email: [email protected]. Such requests will be dealt with as quickly as possible. Please note that we may request a copy of a valid identification document to confirm your identity, before making any changes.
If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed or receive any other communication from us, please follow the unsubscribe link in the relevant communication. Even after you opt-out or update your marketing preferences, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, surveys, or any questions regarding a specific reservation.
Cookies, Similar Tracking Technologies and Interest-Based Advertising
La Miniera Pool Villas Pattaya works with third parties to track your activity on our website, as well as to serve you with relevant advertisements from La Miniera Pool Villas Pattaya and other advertisers on unrelated websites.
These advertising services use pixel tags (aka; web beacons), essential and non-essential cookies and other tracking technologies to collect and store non-personal information about your visit to our website. Should you visit our website using your mobile device, an advertising service may also collect your device’s unique identifier, or location, and attempt to synchronize your mobile website visit with other website visits. When a relevant advertisement is served to you on another website that uses data collected from this website, it’s referred to as an ‘Interest-Based’ Ad and the advertisement should include a blue ‘Adchoices’ icon in the upper-right hand corner. If you click on the Adchoices icon, you can learn more about the facilitating advertising service, and your opportunity to opt-out of Interest-Based ads from that service. La Miniera Pool Villas Pattaya does not have access to, nor control over, these advertising services use of cookies when Interest-Based ads are served to you.
We also employ cookies to improve site performance and to enhance the user experience. Cookies help us to understand the relevance, usefulness, interest, volume, and frequency of visits to our online content and determine the best way of presenting the information which is truly relevant for our customers. They allow us to understand how you got to our website (internet search, a recommendation from another site, advertisement, etc.) and how you navigate through the website’s pages. Cookies also enable us to see your preferences, such as the language you use. However, they do not collect any type of Personal Data or any other information which allows a user to be identified individually.
Cookies that we use can be stored either permanently or temporarily on your computer, mobile phone or tablet. The permanent cookies to allow it to identify a new visit by the same user, helping La Miniera Pool Villas Pattaya understand which new content is relevant to that user. This information is analyzed as a whole in order to improve the content and services provided.
The website also uses temporary cookies, which only remain active while the user is on the website. These cookies only allow us to understand how a user navigates between pages and identify opportunities for improvement.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Third Party Cookies
We use a number of suppliers who also set cookies when the website is used in order to deliver additional information and data about how people use our website. Our partners use this data on our behalf to allow us to optimize our pages, deliver the services we want them to provide and deliver personalized content to our users. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out from them, please see their individual privacy policies on their websites:
Google for Google Analytics, Google Cookie Policy
Facebook, Facebook Cookie Policy
Policy Amendments
La Miniera Pool Villas Pattaya may update this Privacy Policy from time-to-time by posting a new version on this official website. We recommend you to check this page whenever using this website to ensure you are happy with any changes.
